Privacy Policy

Last Updated: 11.11.2024

At H24D7.com, we respect your privacy and are committed to protecting the personal data you provide to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website and use our services.

1. Data Controller

H24D7.com (“we,” “us,” or “our”) is the data controller responsible for processing personal data collected on this website. If you have questions about this Privacy Policy, please contact us at:

2. Information We Collect

We collect and process the following types of personal data:

  • Account Information: When you register, we collect your business name, contact person’s name, email address, phone number, and billing/shipping addresses.
  • Payment Information: For purchases, we collect payment details, which may include bank account information or cryptocurrency details. Payment processing is securely handled by our payment processors, and we do not store full payment details.
  • Usage Data: We collect information about your interactions with our website, including IP address, browser type, device information, pages visited, and time spent on the site.
  • Communication Data: When you contact us via email, phone, or through the website, we collect the details of the communication.

3. How We Use Your Information

We use the personal data we collect for the following purposes:

  • To Process Orders: We use your account and payment information to fulfill your orders, arrange for shipping, and handle returns.
  • To Communicate with You: We use your contact information to send important notifications, such as order updates, security alerts, and policy changes.
  • For Marketing: With your consent, we may send you promotional materials and updates about new products or services.
  • To Improve Our Services: Usage data helps us analyze website performance, enhance user experience, and improve security.
  • To Comply with Legal Obligations: We may process your information to comply with tax, accounting, and other legal requirements.

4. Legal Basis for Processing

We rely on the following legal bases for processing personal data:

  • Performance of a Contract: Processing is necessary to fulfill orders and provide customer support.
  • Legitimate Interests: We use certain information to enhance website functionality, ensure security, and analyze trends.
  • Consent: For marketing communications, we seek your explicit consent. You may withdraw your consent at any time.

5. Sharing of Information

We may share your personal data with:

  • Service Providers: Third-party vendors, such as payment processors, shipping companies, and IT service providers, who assist in delivering our services.
  • Legal Authorities: When required by law, we may disclose information to government authorities or regulatory agencies.
  • Business Transfers: If H24D7.com is involved in a merger, acquisition, or sale, your information may be transferred as part of that transaction.

6. International Data Transfers

Your personal data may be transferred to and processed in countries other than your own. We ensure that any such transfers are compliant with applicable data protection laws and that adequate safeguards are in place.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your data, we will securely delete or anonymize it.

8. Your Rights

You have the following rights concerning your personal data:

  • Access: Request access to your personal data.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your data under certain conditions.
  • Restriction of Processing: Request that we limit our processing of your data.
  • Data Portability: Receive a copy of your data in a structured format.
  • Withdraw Consent: If we process your data based on consent, you may withdraw your consent at any time.

To exercise these rights, please contact us at [email protected]. We may require verification of your identity to process your request.

9. Cookies and Tracking Technologies

H24D7.com uses cookies and similar tracking technologies to provide a better user experience, analyze website traffic, and personalize content.

10. Data Security

We implement and maintain appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our website and services are intended for business use only. We do not knowingly collect personal data from individuals under 18 years of age.

12. Changes to this Privacy Policy

H24D7.com may update this Privacy Policy from time to time. We will notify you of any changes by posting the revised policy on this page, along with the “Last Updated” date.

13. Governing Law

This Privacy Policy is governed by the laws of Germany. Any disputes arising from or related to this policy will be subject to the jurisdiction of German courts.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: