Shipping Policy

Last Updated: 11.11.2024

At H24D7.com, we strive to ensure a smooth and reliable shipping experience for our B2P customers. Below is an overview of our shipping policy, including shipping options, processing times, and related information.

1. Shipping Methods and Carriers

H24D7.com partners with reputable carriers to provide reliable delivery options for our products. Available shipping methods and carriers may vary depending on your location and order size, including but not limited to DHL, UPS, FedEx, and freight shipping companies for large or heavy items.

We offer the following shipping options:

  • Freight Shipping: Used for bulk and large equipment orders. Freight delivery times vary depending on the destination and carrier availability.

2. Shipping Costs

  • Worldwide Free Shipping

3. Order Processing Times

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email.
  • Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays).
  • Shipping Time: Shipping time depends on the selected shipping method and destination.

Please note that processing and shipping times may be extended during peak seasons or due to unforeseen circumstances.

4. International Shipping

H24D7.com ships internationally to select countries. Additional customs duties, taxes, and import fees may apply to international orders, and these charges are the customer’s responsibility. We recommend checking with your local customs office for more details.

5. Shipping Restrictions

Certain products may have restrictions due to size, weight, or destination limitations. If a restriction applies, we will contact you with alternative options.

6. Order Tracking

Once your order has shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor your shipment status on the carrier’s website.

7. Delivery Issues

If you encounter any issues with delivery, please contact us as soon as possible. Our team will work with the carrier to resolve any issues, such as delays or lost shipments.

Lost or Damaged Items
In the unlikely event that an item is lost or damaged in transit, please contact us within 48 hours of the delivery date. We will file a claim with the carrier and work to provide a replacement or refund as applicable.

8. Order Changes and Cancellations

  • Order Modifications: If you need to make changes to your order (e.g., address updates), please contact us within 24 hours of placing the order. Once an order has been shipped, we cannot make changes.
  • Order Cancellations: Orders can be canceled within 24 hours, provided they have not yet been shipped. If the order has already shipped, you must follow our Returns & Refunds Policy for eligible returns.

9. Contact Us

For questions about your order or shipping status, please contact us at: