Terms of Service

Effective Date: 06.01.2025

Welcome to Gem Haven (“the Shop”). By accessing or using our website located at https://gemhaven.h24d7.com (“the Website”), you agree to be bound by these Terms of Service (“ToS”). Please read them carefully. If you do not agree, you must not use this Website.

1. Definitions

  • Website: Refers to https://gemhaven.h24d7.com.
  • User/You: Refers to any person accessing or using the Website.
  • Services: Refers to the products and services offered by Gem Haven through this Website.
  • B2P: Refers to our “Browse to Purchase” model where users can browse and purchase items directly through the Website.

2. Acceptance of Terms

By accessing this Website or using any of its Services, you acknowledge that you have read, understood, and agree to be bound by these ToS. You also agree to comply with all applicable laws and regulations.

3. Eligibility

You must be at least 18 years old to use this Website and make purchases. By using the Website, you represent and warrant that you meet this age requirement.

4. Account Registration

  • You may need to create an account to make purchases.
  • You are responsible for maintaining the confidentiality of your account information and password.
  • You agree to notify us immediately of any unauthorized use of your account.

5. Product Information and Pricing

  • All products are described as accurately as possible. However, we do not warrant that product descriptions or other content are error-free.
  • Prices are listed in USD, EURO, GBP, AUD, CHF, and CAD and may change without notice.
  • Any applicable taxes or shipping fees will be added at checkout.

6. Payments

  • Payments must be made through the methods provided on the Website.
  • All transactions are secure and encrypted.
  • We reserve the right to cancel orders if payment is not received or verified.

7. Shipping and Delivery

  • Shipping timelines and costs are provided during checkout.
  • We are not responsible for delays caused by third-party carriers or customs.
  • If a package is lost or damaged during shipping, please contact us immediately for resolution.

8. Returns and Refunds

  • Returns are accepted within 14 days of delivery for eligible items.
  • Refunds will be processed back to the original payment method once the returned item is received and inspected.
  • Custom or personalized items may not be eligible for returns.

9. User Conduct

You agree not to:

  • Use the Website for any unlawful purpose.
  • Attempt to gain unauthorized access to our systems.
  • Engage in any activity that disrupts the Website’s functionality.

10. Intellectual Property

All content on the Website, including images, text, and logos, is the property of Gem Haven or its licensors and is protected by intellectual property laws. Unauthorized use is prohibited.

11. Disclaimer of Warranties

The Website and all Services are provided “as is” and “as available” without any warranties of any kind, either express or implied.

12. Limitation of Liability

To the fullest extent permitted by law, Gem Haven shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of the Website or Services.

13. Indemnification

You agree to indemnify and hold harmless Gem Haven and its affiliates from any claims, damages, or expenses arising out of your use of the Website or violation of these ToS.

14. Termination

We reserve the right to terminate or suspend your access to the Website at our sole discretion, without prior notice, for any reason, including violation of these ToS.

15. Governing Law

These ToS are governed by the laws of Germany, without regard to its conflict of laws principles.

16. Changes to Terms

We reserve the right to update or modify these ToS at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website constitutes acceptance of the updated ToS.

17. Contact Us

For questions or concerns regarding these ToS, please contact us at:

Thank you for choosing Gem Haven!